At Zalabuy, we are committed to providing a seamless and reliable shopping experience. We prioritize fast, secure, and efficient delivery of your outdoor camping products, ensuring your gear arrives safely and on time. This Shipping Policy outlines our shipping methods, delivery timelines, costs, and other important details.
1. Shipping Coverage and Restrictions
1.1 Areas We Serve
We proudly ship to all 50 states within the United States, including Alaska and Hawaii.
1.2 Shipping Restrictions
Currently, we do not offer international shipping. Additionally, we are unable to deliver to U.S. territories, APO/FPO addresses, or P.O. boxes.
2. Shipping Costs
2.1 Free Shipping Offer
We offer free standard shipping on all orders over $50 within the U.S. No minimum purchase required for standard orders!
2.2 No Hidden Fees
The price displayed at checkout is the final price—there are no additional or hidden shipping charges.
3. Shipping Methods and Timeframes
3.1 Shipping Carrier
We partner with trusted carriers such as FedEx, UPS, and USPS to ensure reliable and timely delivery of your outdoor camping gear.
3.2 Shipping Process
Our shipping process consists of two key stages:
Order Processing & Handling: 1-2 business days to prepare and package your camping products with care.
Transit Time: Standard shipping typically takes 5-7 business days depending on your location. Expedited shipping options are available.
3.4 Total Delivery Timeframe
Expect your order to arrive within 5-7 business days for standard shipping, depending on your location.
Expedited shipping options may qualify for faster delivery times.
For Amazon Prime members, faster shipping may be available.
3.5 Business Days Defined
Business days refer to Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.
4. Order Tracking
4.1 Tracking Information
Once your order has shipped, you will receive an email containing:
Your tracking number
A link to track your shipment
An estimated delivery date
4.2 How to Track Your Order
Click the tracking link in your shipping confirmation email
Visit our Order Tracking page and enter your order number
Check your Amazon order details if you purchased through Amazon
5. Delivery Details
5.1 Standard Delivery
Most orders are delivered directly to your address. For certain outdoor gear, delivery may require a signature upon arrival.
5.2 Large Item Delivery
For oversized items like large tents, carriers may contact you to schedule a delivery appointment. A signature might be required for delivery.
5.3 Failed Delivery Attempts
If you’re unavailable at delivery:
The carrier will leave a delivery attempt notice.
They may make up to three delivery attempts before holding the package at a local facility for pickup.
For Amazon orders, check your Amazon account for the delivery status.
6. Order Changes and Cancellations
6.1 Modifying an Order
If you need to modify your order before it ships, contact our Customer Support team immediately.
6.2 Canceling an Order
Orders can be canceled before they are shipped. Once shipped, cancellations are no longer possible. Please refer to our Return and Refund Policy for return instructions.
For Amazon orders, you can cancel through your Amazon account prior to shipment.
7. Shipping Issues
7.1 Lost Packages
If your tracking has not updated for 5 business days, contact our Customer Support team. We will initiate an investigation with the carrier and, if necessary, ship a replacement.
For Amazon orders, lost package claims are handled directly through Amazon Customer Service if the order was fulfilled by them.
7.2 Damaged Packages
If your package arrives damaged, please:
Refuse delivery if possible, noting the damage.
If you accept the delivery, contact us within 48 hours of delivery for a replacement or refund.
For Amazon orders, damaged package claims may be handled directly by Amazon Customer Service.
7.3 Incorrect or Missing Items
If you receive the wrong item or your order is incomplete, contact us within 7 days of delivery. We will arrange for corrections at no additional cost. For Amazon orders, incorrect or missing items may be resolved through Amazon’s return and refund policies.
8. Environmental Commitment
We are committed to reducing our environmental impact by:
Using recyclable packaging materials whenever possible
Optimizing our shipping routes to reduce carbon emissions
9. Customer Service and Contact Information
If you have any questions regarding shipping or need assistance with an order, please contact us:
