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ZALABUY LLC – Terms and Conditions

Welcome to ZALABUY! 🎉 We’re thrilled you’re here. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully. We’ve tried to make them as clear and straightforward as possible, because we believe in transparency and building trust with our amazing customers like you. Founded in 2025, we’re committed to providing you with top-notch products and exceptional service.

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your”) and ZALABUY LLC (“ZALABUY,” “we,” “us,” “our”), located at 1266 S 1380 W, Orem, UTAH 84058, United States. By using our website (the “Site”) or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you don’t agree with any part of these Terms, please don’t use our services. We want everyone to have a positive experience!

2. Description of Service/Products

At ZALABUY, we specialize in providing high-quality lab-grade equipment. Our flagship product is the Lab-Grade LN₂ Cryogenic Freezer – 33‑Day Hold Time, 10,400 Vials. This freezer is designed for reliable and long-lasting cryogenic storage. We aim to provide reliable equipment that meets the rigorous demands of laboratory settings. We are committed to quality and innovation.

3. Account Registration and Security

To access certain features of our Site or make purchases, you may need to create an account. When you do, you agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain the security of your password and accept responsibility for all activities that occur under your account.
  • Notify us immediately of any unauthorized access or use of your account.

We take your account security seriously! 🔒 We use industry-standard security measures to protect your information.

4. Product Information and Pricing

We strive to provide accurate product descriptions and pricing information on our Site. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. The price displayed at checkout is the final price you will pay, excluding any applicable taxes. Prices are subject to change without notice.

Important Note: While we make every effort to ensure accuracy, product images may vary slightly from the actual product. Always refer to the product description for the most accurate information.

5. Order Acceptance and Payment

Your order is an offer to purchase our products. We reserve the right to accept or reject your order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

Payment is due at the time of order placement. We use secure payment gateways to protect your financial information. Your trust is paramount! 👍

6. Shipping and Delivery (USA Only)

We currently ship only within the United States. Our shipping process is designed to get your order to you as quickly and efficiently as possible. Here’s a breakdown:

  • Processing Time: 1-2 business days (to prepare your order for shipment)
  • Delivery Time: 3-5 business days (once shipped)

Shipping costs are calculated at checkout. You’ll receive a tracking number once your order has shipped so you can monitor its progress. We work with reliable shipping partners to ensure your order arrives safely and on time. We know waiting can be tough, so we do our best to keep you updated!

7. Returns and Refunds (30 Days)

We want you to be completely satisfied with your purchase! If you’re not happy for any reason, you can return your product within 30 days of the delivery date for a full refund. Here’s how it works:

  • Eligibility: The product must be in its original condition and packaging.
  • Return Process: Contact our customer support team at support@zalabuy.com to initiate the return process. We’ll provide you with a prepaid shipping label.
  • Refund: Once we receive and inspect the returned product, we’ll process your refund within 7-10 business days.

Free Returns: We offer free returns for your convenience. Your satisfaction is our priority! 😊

8. Warranties and Disclaimers (1 Year Warranty)

We stand behind the quality of our products! We offer a 1-year warranty on our Lab-Grade LN₂ Cryogenic Freezer, covering defects in materials and workmanship. This warranty does not cover damage caused by misuse, neglect, accidents, or unauthorized modifications.

Disclaimer: EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, OUR PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZALABUY LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR USE OF OR INABILITY TO USE OUR SITE OR SERVICES; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN; (C) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SITE OR SERVICES; (D) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SITE OR SERVICES BY ANY THIRD PARTY; (E) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA OUR SITE OR SERVICES.

IN NO EVENT SHALL ZALABUY LLC’S AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

10. Intellectual Property Rights

All content on our Site, including but not limited to text, graphics, logos, images, and software, is the property of ZALABUY LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on our Site without our express written permission. We take our intellectual property seriously and appreciate your respect for it!

11. User Conduct and Prohibited Uses

You agree to use our Site and services in a responsible and lawful manner. You are prohibited from:

  • Violating any applicable laws or regulations.
  • Infringing on the intellectual property rights of others.
  • Transmitting any harmful or malicious code.
  • Interfering with the operation of our Site or services.
  • Collecting or harvesting any information about other users.
  • Engaging in any fraudulent or deceptive practices.

We want to create a safe and positive environment for everyone. Please be respectful and considerate of others.

12. Privacy and Data Protection

Your privacy is important to us! We collect, use, and protect your personal information in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we handle your data. We are committed to protecting your privacy and ensuring the security of your information. We use industry-standard security measures to protect your personal data. We will never sell your data to third parties.

13. Termination of Service

We may terminate or suspend your access to our Site and services at any time, with or without cause, and without prior notice. You may also terminate your account at any time by contacting us. Upon termination, your right to use our Site and services will immediately cease. We hope it never comes to this, but we reserve the right to protect our business and community.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Utah County, Utah, for the resolution of any disputes arising out of or relating to these Terms or your use of our Site and services.

15. Changes to Terms

We may update these Terms from time to time. We’ll post any changes on our Site and update the “Last Updated” date at the top of this page. Your continued use of our Site and services after the posting of revised Terms constitutes your acceptance of the changes. Please check back periodically for updates. We want you to stay informed!

16. Contact Information

If you have any questions or concerns about these Terms, please don’t hesitate to contact us:

  • Address: 1266 S 1380 W, Orem, UTAH 84058, United States
  • Phone: +18012264100
  • Email: support@zalabuy.com

We’re here to help! We’re committed to providing excellent customer service. We usually respond to inquiries within 24-48 hours.

Thank you for choosing ZALABUY! We appreciate your business and look forward to serving you. 😊

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